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Knowledge Base .: Reporting .: Why don't I have any statistics in my reports?

Why don't I have any statistics in my reports?

There are a few core reasons why there are no views or clicks recorded in the reporting after a blast. It is important to understand that the reporting IS NOT real time. Before becoming concerned check the following:

1) Did you wait 24 to 48 hours after sending the blast? There are time when our systems fall behind on updating reporting and statistics updates are delayed.

2) Did the email actually reach your subscribers? If the email was blocked completely or nobody viewed it there will not be any statistics.

3) Is the email text only? Views and clicks cannot be tracked on text messages.

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