There are a few core reasons why there are no views or clicks
recorded in the reporting after a blast. It is important to understand
that the reporting IS NOT real time. Before becoming concerned check
1) Did you wait 24 to 48 hours after sending the
blast? There are time when our systems fall behind on updating
reporting and statistics updates are delayed.
2) Did the
email actually reach your subscribers? If the email was blocked
completely or nobody viewed it there will not be any statistics.
3) Is the email text only? Views and clicks cannot be tracked on text messages.